All travel services and package holidays on this site are sold and operated by our licensed agency, Tryp.com LDA, NIF 518319776, Rua da Prata, nr. 80, 5º piso, 1100-420 Lisboa, Portugal. Your contract is with this entity.
Sometimes it happens that a flight, bus, train or ferry gets canceled by the carrier. This happens very rarely, but we always do our best to help you.
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If your transport gets canceled, we'll tell you once we know. You can pick a new route from your account or get a refund. If you're already traveling or at the airport and haven't heard about a cancellation, please reach out to us.
If you cancel your ticket directly with the transport carrier, you might not always get a refund due to different policies. If the transport carrier refunds to our account, tell us. We'll send it to you unless you've asked us for a refund already.
Customer support
Here you can find how to contact us. Our team will do our best to assist you in any issue you may have.
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